As digital shopping sites go ahead and take world by storm, it's becoming evident that technology is sweeping the globe like never before. Shopping sites are truly revolutionizing the concept of shopping and is becoming a one-stop destination for buyers. But what actually customers expect from clothing websites? Here is a compilation of 11 things that they want desperately in the Ecommerce site.
Variety
Customers love varieties. They want different product choices and features with single click of a mouse. Surfing various products gives consumers pleasure and lures these to shop more.
Search Box
Search box allows users to find the catalogue by product type, brand, item number, and also other keywords. This saves a lot of time of the users and helps these phones find their desired products without making much effort.
Information
Information is like wealth and customers simply find it irresistible. Details regarding to brand size, weight, colour, materials, and compatibility are always appreciated from the customers and providing relevant information will make the site owners and corporations stay long inside their business.
Photographs
Photos of items or visual images alongside information get them to look credible. Just like traditional shops, where customers do get to see what they are buying, in addition they expect the Ecommerce sites to supply product photos.
Quick shipping
Online consumer wants immediate delivery in the products the moment they order them. Generally, shopping on the web sites 3-4 trading days to deliver an item which is expected from the customers. Competent e-marketing is about instant order placement and delivery in order to offer customers a satisfying shopping on the web experience.
Reviews and feedback
Feedback and reviews with the old customers produce a lot of difference for brand new buyers. They expect the sites to exhibit feedback and reviews of a particular product.
Discounts
Many shoppers simply buy online for getting nice discounts at the very least for bulk purchases. Free shipping offers also entice them to go on a shopping spree. Seasonal discounts during festivals or New Year are mostly provided through the Ecommerce sites which is a big welcome for users because it helps the crooks to save some bucks. Coupons and gift cards also does wonders for buyers and so they get into the groove of buying.
Good customer service services
Customers want Ecommerce sites to render top-notch customer care services for 24*7. Online chats, hot lines, toll free telephone number, quick response to grievances through emails are what each customer wants today. In fact a company is judged how good or bad it is on the basis of customer support services it offers.
Easy checkout process
Shopping carts, short online product buying forms, easy payment processes are desired with the users. This makes buying online a lot more hassle-free for the kids.
Social media presence
A social networking presence on various platforms wins the credibility with the consumers as well as boosts sales. Social channels like Facebook, Twitter, Google+, Linkedin are safe bets. Through these channels companies can contact the potential shoppers and persuade these to purchase.
Announcement about new arrivals
It may be anything like emails, newsletters, advertisements customers love to know what is on its way next on the market and which goods are getting launched. Therefore, they expect the Ecommerce sites to make sure they're abreast of the latest happenings.
Customer satisfaction needs to be the first priority of any business and online shopping is not any exception. It starts with customers and ends together.